Catamount Ski Resort LLC
  • South Egremont, MA, USA
  • 16.00-17.50 per hour Pay to commensurate with experience as well.
  • Hourly
  • Full Time

Summit Season Pass; Health & Dental Benefits; 401K; Employee discouts on food & merchandise

Overview of Position: The Wedding, Event and Group Fulfillment Coordinator is responsible for
the coordination of wedding and event sales and fulfillment, day group fulfillment and customer
service responsibilities as a lead on the customer service team. Working with the strategic
guidance of the Director of Business Development, provides clients with information and site
tours to facilitate the booking of Catamount venues for weddings and special events.

Additionally, this position is based in the Customer Service department with additional focus on
fulfillment of day ski, zip and aerial park groups. This position is also considered a "lead" role in
customer service, with supervisory responsibility of customer service staff in the absence of the
Customer Service Manager or Assistant Manager.

Job Qualifications:
- Skilled in providing excellent customer service.
-Meticulous attention to detail.
- Computer savvy; event planning software experience preferred.
- Prior experience in customer service and/or event planning preferred.
- Excellent interpersonal skills, friendly and helpful disposition.
-Outstanding communication skills in person and on the phone.
-Neat and professional appearance.
- Flexible schedule to include weekend, holiday and evening work based on the demands of
the job.
- Able to focus and work effectively under sometimes stressful conditions.

Job Duties: The list below best represents many of the tasks you will be asked to perform at
some time during your employment at Catamount Mountain Resort. This list of duties is not
intended to represent all of the tasks you may be asked to perform while working for

-Assist Customer Service Manager in the operation of the customer service department to
include ticket and pass sales, customer interactions, staff training and supervision.
- Act as the primary lead for processing and fulfilling of summer and winter day groups,
including collection of payments, processing of orders and delivery of products to group
- Monitor and follow up on all incoming wedding and event leads.
- Meet with clients to determine their needs and expectations of the wedding or event.
- Prepare quotes and banquet event orders for booked business.
-Work with operational departments, including but not limited to Food and Beverage and
Facilities/Maintenance on all event needs.
-Communicate as needed with outside vendors such as caterers, photographers, DJ&'s, bands,
florists, etc.

-Coordinate and monitor event timelines and provide on-site assistance in event
management during scheduled functions.
- Prepare contingency plans in the event of an emergency or bad weather.
- Plan layout for event: activity locations, seating, decorations, etc.
- Monitor event day making sure attendees are satisfied with their experience.
- Handle complaints in a professional and diplomatic way.
-Complete and maintain records and financial reports for each event.
-Conduct client satisfaction surveys and make improvements as needed.
-Perform other tasks as assigned.

Work Schedule and Conditions: We are in the business of providing a quality product and experience
for our guests. Traditionally our busy periods are during weekends and holiday periods which you will be
expected to work. You can also expect to be asked to work extra hours or days on occasion, especially
during the holiday periods or on wedding and event days. We will attempt to offer consecutive days off and accommodate special scheduling requests, but we
cannot guarantee that we will be able to satisfy all requests. We expect employees to arrive promptly.

-This is a physically demanding position.
-Must be able to lift up to 50 lbs.
- Must be able to walk the property, stand, bend, climb, lift, kneel, reach & push repetitively.

Catamount Ski Resort LLC
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