Catamount Ski Resort LLC
  • South Egremont, MA, USA
  • 15.00 per hour 15.00
  • Hourly
  • Seasonal

Free use of all activities at Catamount, Berkshire East & Zoar Outdoor, food & merchandise discounts, friends & family vouchers

Job Summary

Great guest relations are vital to Catamount. Catamount customer service & cashiers are usually the first team members that guests come in contact with and therefore, they must make a good initial impression. A cashier must accurately tender purchases at cash registers, provide change and maintain a balanced drawer in a friendly manner. Catamount customer service staff are answering phones, helping guests and running registers. Training occurs for all the below tasks.

Essential Duties/Responsibilities

  • Explain prices and promotions.
  • General knowledge of Mountain required to assist guests with inquiries.
  • Sell lift and activity tickets.
  • Answer telephone.
  • Must be able to work quickly and accurately.
  • Assure payment is made for every item.
  • Help with closing procedures.
  • Maintain a friendly, team spirit with a focus on guest service.
  • Do other work activities based on what is needed by your manager.

Qualifications & Experience

  • Must be able to work flexible hours/days of the week including weekends and holidays.
  • Must be able to communicate well and follow instructions.
  • Be cheerful, patient, alert, and courteous at all times with people of all ages.
  • Basic computer and keyboard experience required.
  • Must be able to work as part of a team.
  • Must be well groomed, self disciplined, and willing to comply with uniform guidelines.
  • Able to speak, read, and write fluently in English.
  • Ability to count out change.
  • Ability to work harmoniously/diplomatically with a variety of people including the public.

Physical Demands

Employee occasionally shift can include: day, evening and holiday hours and is regularly required to:

  • Walk may walk outside occasionally.
  • Reach, handle, grasp and finger keyboard/cash machine.
  • Repetitive keyboard motion.
  • May require sitting or standing for an extended period of time.

Catamount Ski Resort LLC
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